Shipping policy

Thank you for choosing ROBYN MOFFITT. Our warehouse is located in Hong Kong. Our online store focuses on retailing trendy handbags and daily-use bags. We abide by strict order handling protocols and adopt shock-absorbing packaging to protect bag goods, striving to deliver all orders safely and meet expected logistics schedules.

Order Processing Time We finalize order verification, commodity inspection and sealed packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on Hong Kong public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.

Shipping Rates and Delivery Estimates Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All bag orders will be delivered via cross-border standard shipping service departing from Hong Kong, with an estimated delivery period of 12–20 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, cross-border customs inspections, extreme weather, regional traffic restrictions and official holidays. Remote destinations may require additional transit time.

Shipment Confirmation and Order Tracking Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 to 48 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.

Incorrect Address Disclaimer Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders. ROBYN MOFFITT shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our Hong Kong warehouse due to address errors, buyers need to bear all additional reshipping fees independently.

Lost or Damaged Packages If your bag parcel is missing or untraceable during international transit, please submit a loss investigation request to our customer service within 7 days after the scheduled delivery date. Long-distance transportation may cause extrusion damage, packaging rupture to bag products. If you receive damaged goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.

Product Care and Usage Notice Each bag is attached with exclusive material care guidelines, covering leather, polyester, canvas and other mainstream bag fabrics. Customers shall use, clean and store products following official prompts. We reject after-sales claims for product deformation, abrasion, discoloration and damage caused by improper maintenance, unauthorized modification and rough use.

International Shipping and Customs Notice We provide global cross-border shipping services dispatched from Hong Kong for all bag merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs-related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non-compliance with local import declaration regulations. Buyers are recommended to learn local import policies before placing orders.